All your questions answered!
Health Requirements
All pet owners are required to show proof of up-to-date vaccinations for Rabies, Distemper, Hepatitis, Parvovirus, and Parainfluenza. We do accept Titer tests as proof of vaccinations.
If your dog has recently been to the vet – an additional $11 per day handling fee MAY apply.
This does not mean your pet will receive any less of our activities; it will only provide them with a comfortable, independent suite during their stay.
If you have two dogs (intact male and intact female) and your female goes into heat – the dogs will be separated into two units. Should this occur, you will be charged the fee for two dogs staying separately during the heat. Once that is clear, the two dogs will then be put back together into one unit.
They just happily run and play.
“We have been bringing our 4-legged children to Dog World for 12 years, since Kobi was under a year old. We’ve left them for boarding for 2 or more weeks at a time, and bring them for daycare, to ensure that they get the exercise they need.
When we bring them, they don’t seem remotely interested if we are there or not, they just happily run to play
When Kobi was sick and couldn’t walk very well, they took short walks and made sure that he got lots of swimming done (he loved to swim).
A number of years ago, when we had a dog fight between our son’s dog and one of ours, and needed immediate accommodations for our son’s dog, Kim was there to meet me on a Saturday night, long after kennel hours.
We recently cancelled a weekend trip, because Dog World was fully booked and we wouldn’t consider trusting anyone else with our babies.>
When we travel, we often take advantage of the Pet Taxi service. When we are leaving, it allows us to get on the road or go o the airport without a detour to Dog World. And when we return, it lets us come into a house with our puppies waiting for us – Kim lets herself in with a key from the lockbox and the alarm codes and leaves them with full water bowls.
We have been happy over the years to recommend Kim and her team to our friends and associates.”
– Chuck and Dvora Rotenberg
FAQ’s
What are the check-in and check-out hours for daycare & boarding?
Drop-off and pick up times for Daycare are 7:15am to 9:00am and 5:00pm to 6:00pm and for Boarding 8:00am to 9:00am and 5:00pm to 6:00pm.
*All customers requiring service outside of our listed daycare hours will be subject to a $55 (+HST) service fee.
Are you able to accommodate intact (not fixed) dogs?
Yes!
We are able to accommodate intact dogs, but we do need to know they are intact. Please share this when you check in for your first visit.
If your female goes into heat during her stay and needs to be separated from family members, additional fees may apply.
Do you require a meet and greet before our booking?
Most of the time, this is not necessary.*
At Dog World Bedrock Kennels, we assess your dog’s behavior and personality from the moment they step a paw out of the vehicle. From that point forward, we are focused on ensuring the ‘right fit’ for them at our facility. Your dog becomes as important as our own dog — guaranteed!
*We do require a meet and greet or a daycare trial day if your dog is aggressive towards humans. We reserve the right to decline service if your dog poses a risk to the health and safety of our staff and other dogs.
How long does check in take?
About 15 minutes.
At our reception desk, we will take your dog’s vaccination records and ask you some important questions (about your dog’s character traits, lifestyle, history, and likes and dislikes). We will also ensure we have emergency numbers, vet details, feeding schedules and any other pertinent medical information so we can safely care for your pup.
What should we bring? What about my dog’s bed, dishes and toys?
How long are the canine activities?
Every dog is different, so we don’t set prescribed times. This is why we have low, medium, and high energy packages. Based on the breed, weather, age, and fitness level, we let them engage in an activity for as long as they’re happy.
How long do they get to stay out of their unit?
What if my dog has special needs?
Don’t worry.
We have years of experience in caring for a huge range of dogs, some of whom have had special needs and challenges. We welcome them and look forward to their stay.
What methods of payment do you accept?
We accept cash, Visa, Mastercard, e-transfer, and cheque.
What if my dog develops a health concern while in your care?
Accidents do happen.
That’s why we ensure staff are trained and knowledgeable in standard canine first aid. Our training manual has been approved and we always have someone on the property 24-hours a day to monitor and deal with emergencies should they arise. Most issues, we can resolve or seek veterinary care for with no need to notify you. Larger concerns would require the involvement of your emergency contact. If you are the type of person who needs extra reassurance, we can call you about everything but, please, make this special request when you check-in.
Am I able to book a tour?
We are not offering tours of the facility at the moment. Tours can be quite disruptive and stressful for the dogs already in our care. We take in many different types of dogs including dogs that have a fear of strangers, dogs that are easily excitable, and dogs that are reactive. Our top priority is to protect them and to take care of their needs, as we would do for your dog. We have lots of pictures on our website and Facebook page that show what we have to offer. We are also happy to answer any questions that you may have.
Holiday Minimum Stays
We have minimum stay requirements over the following holiday periods:
March Break (March 11th to 18th) – 5 Day Minimum Stay
August Long Weekend (July 29th to August 2nd) – 5 Day Minimum Stay
Labour Day Weekend (September 2nd to 5th) – 4 Day Minimum Stay
Christmas (December 21st to 28th) – 7 Day Minimum Stay
New Year’s (December 29th to January 2nd) – 4 Day Minimum Stay
