All your questions answered!

Health Requirements

At Dog World we strive to provide a safe, clean and peaceful environment for all pets.

All pet owners are required to show proof of up-to-date vaccinations for Rabies, Distemper, Hepatitis, Parvovirus, and Parainfluenza. We do accept Titer tests as proof of vaccinations.

Avoid visiting a vet clinic 7 to 10 days prior to boarding. This is to allow your dog to recover from getting the shot(s) and be sure no adverse reactions will happen while you are away.

If your dog has recently been to the vet – an additional $11 per day handling fee MAY apply.

This does not mean your pet will receive any less of our activities; it will only provide them with a comfortable, independent suite during their stay.

If you have two dogs (intact male and intact female) and your female goes into heat – the dogs will be separated into two units. Should this occur, you will be charged the fee for two dogs staying separately during the heat. Once that is clear, the two dogs will then be put back together into one unit.

They just happily run and play.

“We have been bringing our 4-legged children to Dog World for 12 years, since Kobi was under a year old. We’ve left them for boarding for 2 or more weeks at a time, and bring them for daycare, to ensure that they get the exercise they need.

When we bring them, they don’t seem remotely interested if we are there or not, they just happily run to play.

When Kobi was sick and couldn’t walk very well, they took short walks and made sure that he got lots of swimming done (he loved to swim).

A number of years ago, when we had a dog fight between our son’s dog and one of ours, and needed immediate accommodations for our son’s dog, Kim was there to meet me on a Saturday night, long after kennel hours.

We recently cancelled a weekend trip, because Dog World was fully booked and we wouldn’t consider trusting anyone else with our babies.

When we travel, we often take advantage of the Pet Taxi service. When we are leaving, it allows us to get on the road or go o the airport without a detour to Dog World. And when we return, it lets us come into a house with our puppies waiting for us – Kim lets herself in with a key from the lockbox and the alarm codes and leaves them with full water bowls.

We have been happy over the years to recommend Kim and her team to our friends and associates.”

– Chuck and Dvora Rotenberg

FAQ’s

What are your COVID policies?
Please note that our hours have changed.

We are open for DAYCARE 7:15 am to 9 am and 5 pm to 6 pm and for BOARDING 8 am to 9 am and 5 pm to 6 pm Monday to Sunday.

We have also put in place some protocols to ensure that there is no human to human contact. Upon arrival, please stay in your vehicle and text Kim at 613-406-4778. A staff member will approach your vehicle and direct you to a fenced safe drop zone where you can leave your dog. When your dog is in this area, please drop the leash, close the gate, and back away. We will then come to collect your dog.

Please expect staff to be wearing gloves, masks, and glasses.

After you leave your dog in the fenced area, please leave the food required on the bench outside the front door. No other personal belongings will be accepted at this time.

The check out process will be similar. Please text Kim at 613-406-4778 when you arrive to pick up and we will bring your dog out to the fenced area for you to collect.

We will send an invoice after your visit. You can pay with e-transfer to dogworldottawa@gmail.com or with credit card over the phone.

If you have any questions, please let us know.

And please, if you are sick, stay at home.

What are the check-in and check-out hours for daycare?

Drop-off times are 7:15 am to 10:00 am. Pick-up times are 3:00 pm to 6:00 pm

Late check-out between 8 pm to 9 pm is available for $11/day. This MUST be requested at drop off.  Late check-out is only available Monday, Wednesday, Thursday, Friday & Sunday.

*All customers requiring service outside of our listed daycare hours will be subject to a $55 (+HST) service fee.

Are you able to accommodate intact (not fixed) dogs?

Yes!

We are able to accommodate intact dogs, but we do need to know they are intact. Please share this when you check in for your first visit.

If your female goes into heat during her stay and needs to be separated from family members, additional fees may apply.

What does ‘open concept’ mean?

Whether your dog is a social beast or you just want your pet to experience the camaraderie of bunking down with buddies, we have a number of open concept sleeping spaces to meet your needs.

Dogs may stay unattended (without supervision) with dog(s) from another family if staff deems this to be 100% safe and in all dogs’ best interest.

Do you require a meet and greet before our booking?

Most of the time, this is not necessary.*

At Dog World Bedrock Kennels, we assess your dog’s behavior and personality from the moment they step a paw out of the vehicle. From that point forward, we are focused on ensuring the ‘right fit’ for them at our facility. Your dog becomes as important as our own dog — guaranteed! However, If you’d like a tour of the facility beforehand, we would love to show you around.

*We do require a meet and greet or a daycare trial day if your dog is aggressive towards humans. We reserve the right to decline service if your dog poses a risk to the health and safety of our staff and other dogs.

How long does check in take?

About 15 minutes.

At our reception desk, we will take your dog’s vaccination records and ask you some important questions (about your dog’s character traits, lifestyle, history, and likes and dislikes). We will also ensure we have emergency numbers, vet details, feeding schedules and any other pertinent medical information so we can safely care for your pup.

What should we bring? What about my dog’s bed, dishes and toys?

Just like staying at a hotel, we only ask you to bring along food, any medication your pup may be on, vaccination papers — and your dog! We have everything a dog needs to have an enjoyable stay. Any special needs your pet may have should be discussed with us at booking. If your pet requires medication, please bring it, along with written instructions. Dispensing fees may apply for above average dosages or multiple medications.

How long are the canine activities?

Every dog is different, so we don’t set prescribed times. This is why we have low, medium, and high energy packages. Based on the breed, weather, age, and fitness level, we let them engage in an activity for as long as they’re happy.

How long do they get to stay out of their unit?

Some dogs are real ‘social animals’ and want to spend all day with new friends. Some are most comfortable alone in a new environment and prefer more one on one time. Others need lots of structured play to keep their bodies — and minds — engaged and out of mischief! We assess them and ensure that wherever they are, they’re the happiest they can be.

What if my dog has special needs?

Don’t worry.

We have years of experience in caring for a huge range of dogs, some of whom have had special needs and challenges. We welcome them and look forward to their stay.

What methods of payment do you accept?

We accept cash, Visa, Mastercard, debit, Apple Pay, e-transfer, and cheque.

What if my dog develops a health concern while in your care?

Accidents do happen.

That’s why we ensure staff are trained and knowledgeable in standard canine first aid. Our training manual has been approved and we always have someone on the property 24-hours a day to monitor and deal with emergencies should they arise. Most issues, we can resolve or seek veterinary care for with no need to notify you. Larger concerns would require the involvement of your emergency contact. If you are the type of person who needs extra reassurance, we can call you about everything but, please, make this special request when you check-in.

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